Refund & Returns Policy for snotdead.com

1. Scope

This policy applies to purchases made directly through snotdead.com, including:

• Official Punk.Snot.Dead. merchandise (apparel, accessories, collectibles, etc.)

• Music products (digital downloads, physical media)

• Tickets for events, shows, or appearances organized by PSD

• Other digital or physical goods offered through our store

If your purchase was made via a third-party platform (e.g., Eventim, Dice, Bandcamp, Spotify, or a venue’s website), that vendor’s refund policy applies.

2. Merchandise (Physical Goods)

a. Eligibility for Returns

You may request a return or exchange within 14 days of delivery if:

• The item arrived damaged, defective, or incorrect; or

• You received the wrong size or product (subject to availability).

We do not accept returns for:

• Worn, washed, or altered apparel;

• Sale or clearance items;

• Limited edition or autographed merchandise;

• Items returned without original tags or packaging.

b. Return Procedure

1. Email info@snotdead.com within 14 days of delivery with your order number, photo of the item, and reason for return.

2. Our team will confirm eligibility and provide a Return Authorization (RA) and shipping instructions.

3. Once the returned item is received and inspected, we’ll process your refund or replacement within 5–10 business days.

Return shipping costs are the buyer’s responsibility unless the item arrived damaged or incorrect.

c. Refund Method

Approved refunds are issued to the original payment method used at checkout.
If the item was a gift, we may issue store credit to the recipient.

3. Digital Products (Music, Downloads, Streams)

Because digital products are delivered instantly, all sales are final once files or content have been downloaded or accessed.

If you experience a technical issue (e.g., corrupted file, download failure), contact us at info@snotdead.com within 7 days and we’ll resend or replace the file.

4. Event Tickets & Experiences

Ticket policies vary depending on the event and ticketing provider. The following general terms apply:

a. Refundable Situations

• Event Cancellation: If the event is canceled and not rescheduled, refunds will be issued to the original purchaser.

• Rescheduled Event: Tickets remain valid for the new date; refunds may be available upon request if you cannot attend.

• Venue or Promoter Error: Refunds or exchanges may be issued if there’s a verified mistake in processing or seating.

b. Non-Refundable Situations

• Change of mind, scheduling conflicts, or missed attendance.

• Tickets purchased through unauthorized resellers or secondary markets.

• Service fees and delivery charges (unless required by law).

Refunds for tickets sold through Eventim or other partners are subject to their terms and handled through their platforms.

5. Pre-Orders & Limited Editions

Pre-order items (music, merch, bundles) are charged at the time of purchase.
Refunds before shipment may be requested by contacting us at info@snotdead.com — cancellations after shipment are subject to Section 2.

6. Shipping Issues & Lost Packages

If your order is lost or delayed by the carrier:

• Please contact us within 30 days of the estimated delivery date.

• We’ll coordinate with the carrier to trace or replace your shipment.

• Once marked “Delivered” by the carrier, we cannot be responsible for stolen or misplaced packages — but we’ll assist as best we can.

7. Refund Processing Times

Once a refund is approved, please allow:

• 5–10 business days for processing by PSD; and

• An additional 3–7 business days for your bank or payment provider to credit your account.

You’ll receive a confirmation email when your refund has been processed.

8. International Orders

For international customers (outside the U.S.):

• Customs duties, VAT, and import taxes are non-refundable.

• Return shipping and customs clearance are the buyer’s responsibility.

• PSD is not responsible for delays due to international customs inspections.

9. Statutory & Regional Rights

This policy does not override your rights under local law.
Depending on your region, you may have additional protections:

RegionApplicable FrameworkTypical Consumer Right

United StatesFTC Mail & Telephone Order Rule, state consumer lawsRefund for non-delivery or defective goods

European UnionConsumer Rights Directive (2011/83/EU)14-day “cooling-off” period for distance purchases

United KingdomConsumer Contracts Regulations 201314-day right to cancel

AustraliaAustralian Consumer Law (ACL)Repair, replacement, or refund for faulty goods

JapanSpecified Commercial Transactions ActReturns for defective items

South AfricaConsumer Protection Act (CPA)Returns for defective or misrepresented products

PSD honors applicable consumer protection laws in each jurisdiction.

10. Contact for Refunds & Returns

To initiate a return, refund, or exchange request, contact:

Punk.Snot.Dead. LLC
Email: info@snotdead.com
Mailing Address: 8201 Wornall Rd, Kansas City, MO 64114, USA

Please include your order number, name, and description of the issue.

11. Policy Changes

We may update this Refund Policy periodically to reflect changes in our operations or legal obligations. Updates take effect upon posting on this page.